FAQs

Where do the proceeds go to? Who is this a fundraiser for?
All proceeds support Guardsmen summer camp and K-12 scholarship programs across all of the Bay Area counties. Learn more about The Guardsmen.

When will the Tree Lot open? When will it close?

  • Our online store for pickup and delivery is already open and will stay open until December 17th
  • We open for in-person shopping, curbside pickup, and delivery on Saturday, November 28th
  • Last day for Delivery is December 15th
  • Closed December 16th for a private event
  • Last day of the Tree Lot is December 18th

What's changing due to COVID?

We are able to offer limited capacity in person shopping, pickup, and delivery. All visitors must wear a face mask and social distance. We recommend you bring a smartphone to make a contactless purchase once you've selected your tree.

We appreciate your flexibility with our requirements, capacity changes, etc. as they may change at any time. See our full COVID-19 guidelines.

Unfortunately, due to COVID-19 and social distancing measures we are unable to host our public favorite events; Crab Feed, Craft Beer Night, and Tree Lot Party.

What products can be ordered online?

I'd like to visit in person, do you offer reservations or walk-ups?

As part of our efforts to keep both our customers and guests safe while shopping for their Christmas tree we are limiting capacity inside the lot along with providing reservation opportunity for priority access to the lot during designated ticket windows.

Walk-ups are welcome, although guests may have to wait during peak times.

You may encounter a brief wait to enter during peak hours and will be required to follow our COVID guidelines.

To help with any wait times we are providing covered areas for customers with reservations and walk ups, along with some holiday decorations for those photo opportunities. We appreciate your understanding in unusual times!

Do you have a delivery service?
Yes, you can schedule your delivery via our online store

What times do you deliver?
Delivery will run two shifts each day - AM and PM

  • AM deliveries are from 9:30 AM to 2:00 PM

  • PM deliveries are from 3:00 PM to 7:00 PM

Once scheduled, you will receive a text when your truck is about 20 minutes away. Unfortunately, we cannot guarantee a more exact delivery window. 

What does the delivery charge include?
All deliveries include white glove setup of your tree. Tree stands are sold separate and are not included in delivery fees.

Do you deliver outside of San Francisco?
Due to COVID-19 our volunteer capacity is limited making deliveries outside of San Francisco more difficult. If you would like to arrange a delivery outside of SF please contact us at sftreelot@guardsmen.org or our chat.

Do you offer decoration services?
Unfortunately we are unable to offer decorating services. However our tree lot sells a wide variety of ornaments, two sizes of Christmas wreathscedar garland by the foot, and log decorations.

Can I place an order for delivery over the phone?
Unfortunately as an all volunteer organization we are not staffed to process orders via phone. You can schedule and place your order on this site.

Are your trees sprayed with a non-toxic flame retardant?
Yes, all trees are sprayed with a non-toxic flame retardant and marked with a fire marshal tag.

Can you offer a Certificate of Insurance for corporate deliveries?
Yes, email treelotdelivery@guardsmen.org for instructions. 

I need to reschedule a delivery. What should I do?
Please contact treelotdelivery@guardsmen.org Same-day updates may be accommodated on a reasonable-effort basis.